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Thought I'd let you know that the TES intercom we bought and installed is working great. Just a reminder of what we used it for: the client is having an elderly (90+) relative move into to a newly built pool/guest house. We installed 1 DP unit in the bathroom (in case of a fall or feeling ill) and the other in the surface mount box. The intercom system is tied into line 3 in the house. Only 3 phones are connected to this line 3 and when the intercom button is hit in the guest house, the "hot" line rings in the main residence. The client loves it!! She also likes the ability to press the ***1 or ***2 to monitor and check in on the rooms...Thanks for the help throughout this project. Are you geeks all former Nordstrom employees? Excellent service, but you had me at hello. You know, when I dialed your number and a person answered. I have used it [a copy of Channel vision's Residential Networks Design and Installation] for several terms now and we feel that it greatly enhances our students learning experience. We have spoken with Troy from your Customer Service Department regarding [our recent] issue and we are very satisfied with how he has handled the situation. We would be glad to get in touch with him until the item has been replaced. Thank you for taking the time to read this letter. We have been a satisfied customer of your company for years. We have been delighted with the Channel Vision service. We did sell the majority of the system to the home owner and have already purchased the enclosures from our local tried branch. Your company's assistance wih design and willingness to answer questions has made you our new choice for all structured wiring needs. Thank you. I just wanted to follow up and let you know I appreciate all your help. In fact Channel Vision has such good technical support with yourself that I prefer to specify and use your products as I know we can get hands-on support when needed. Components will be bad from time to time - the customer is now happy and so are we. I need to thank you because my client could not be happier and I am blown away by the performance of your wireless product!!! I will be incorporating this solution in to as many projects as I can because of the ease of setup and outstanding performance. Channel Vision’s wireless audio product saved my project timeline and thousands of dollars in re-wiring the zone on this project. The amazing thing was the quality I received through the walls to the system. A Laguna Beach homeowner sought outdoor speakers for the pool & BBQ area. The first option was to trench through the garden at a cost of over $800. With just over $100 worth of wireless product, the garden was saved, the outdoor speakers installed, and a customer was made happy. I kid you not, I have been doing this for 20 years and have never received that level of technical support from any manufacturer. . . ever! I have recently had dealings with James of your Technical Support Department. He is very knowledgeable of the products, and very willing to help. He goes out of his way to find you the answers you need and does so happily. Dealings like this will keep customers coming back to buy more of your products, and is greatly appreciated. |